Privacy Policy

567bet is an online casino and sports betting platform operated under the brand name 567bet, accessible at 567bet.bio. The platform is designed to serve adult players aged 18 and above across Bangladesh, offering a wide range of gaming and betting services including live dealer casino games, cricket and sports betting, slots, dice games, and card games.

For the purposes of this Privacy Policy, 567bet acts as the data controller in respect of personal data collected from players and visitors through the platform. As data controller, 567bet determines the purposes and means by which personal data is processed. All data processing activities carried out by 567bet are governed by this Privacy Policy, our Terms & Conditions, and applicable data protection principles.

Any reference to "we", "us", "our", or "567bet" in this Policy refers to the 567bet platform and its operating entity. Any reference to "you", "your", or "Player" refers to any registered account holder or unregistered visitor who accesses and uses the 567bet platform.

567bet collects several categories of personal data depending on the nature of your interaction with the platform. The specific data collected is limited to what is necessary for the purposes described in this Policy, consistent with the principle of data minimisation.

567bet collects personal data through the following mechanisms:

3.1 Direct Collection

You provide data directly to us when you complete our registration form, submit KYC documents, make a deposit or withdrawal request, contact our support team via live chat or email, or respond to any promotional communications or surveys we issue. This is the primary source of identity and contact data.

3.2 Automated Collection

When you access and navigate the 567bet platform, we automatically collect technical and usage data through server logs, cookies, pixel tags, and similar tracking technologies. This data is collected passively and does not require any deliberate action on your part beyond visiting the platform. For details on cookies specifically, see Section 7 below.

3.3 Third-Party Sources

In limited circumstances, 567bet may receive data about you from third parties. These sources may include:

• Payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other approved banking partners) who confirm the status and registration details of transactions initiated from your account.
• Identity verification service providers engaged by 567bet to assist with KYC and anti-money-laundering (AML) compliance checks.
• Fraud detection and security screening services that provide risk signals associated with IP addresses, device identifiers, or payment instruments.

Data received from third parties is combined with data you have provided directly to us and is processed in accordance with this Policy.

567bet processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely upon are as follows:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to provide the gaming and betting services you have registered for. This covers account creation, payment processing, game delivery, and withdrawal handling.
• Legal Obligation: Processing is necessary for 567bet to comply with applicable legal requirements, including anti-money-laundering (AML) obligations, Know Your Customer (KYC) regulations, age verification requirements, and fraud prevention duties.
• Legitimate Interests: Processing is carried out in pursuit of 567bet's legitimate business interests, where those interests are not overridden by your fundamental rights. Legitimate interests include platform security, fraud detection, analytics-driven service improvement, and responsible gaming monitoring.
• Consent: For certain non-essential processing activities — such as sending you marketing communications or placing non-essential cookies on your device — we rely on your freely given, informed consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

The personal data collected by 567bet is used for the following specific purposes:

• Account Management: Creating, maintaining, and administering your player account, including processing registration, verifying identity, managing login credentials, and handling account closure requests.
• Payment Processing: Facilitating deposit and withdrawal transactions in Bangladeshi Taka (BDT) through supported payment channels (bKash, Nagad, Rocket, Upay, and banking partners), and maintaining accurate financial records associated with your account.
• Service Delivery: Providing access to all games and betting markets on the 567bet platform, personalising your gaming experience, and delivering customer support services.
• Legal & Regulatory Compliance: Conducting KYC and AML checks as required, verifying that you meet the 18+ age requirement, preventing underage gambling, detecting and investigating suspected fraud, and maintaining records required by applicable law.
• Security & Fraud Prevention: Monitoring accounts and transactions for suspicious activity, detecting unauthorised access attempts, investigating potential breaches of our Terms & Conditions, and protecting the integrity of the platform.
• Responsible Gaming: Monitoring playing patterns that may indicate problem gambling behaviour, administering self-exclusion requests and deposit limits, and proactively reaching out to players who may need support.
• Platform Improvement: Analysing aggregated usage data to understand how players interact with the platform, identifying technical issues, testing new features, and optimising the overall gaming experience.
• Marketing Communications: Sending you promotional offers, bonus notifications, and news about new games or features — but only where you have consented to receive such communications. You may opt out at any time by contacting our support team.
• Support & Dispute Resolution: Responding to your support queries and complaints, investigating disputed transactions or game outcomes, and maintaining records of support interactions for quality assurance.

567bet does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data is shared only in the following limited and controlled circumstances:

6.1 Service Providers

We share data with carefully selected third-party service providers who assist in operating the 567bet platform. These include payment processors (bKash, Nagad, Rocket, Upay, and banking partners), identity verification providers, fraud detection services, cloud hosting and infrastructure providers, and customer support platform operators. All service providers are contractually required to handle your data securely and only for the purposes we specify.

6.2 Game Studio Partners

The games available on 567bet are supplied by accredited third-party studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. Limited technical data (such as session identifiers and bet amounts) may be exchanged with these providers solely for the purpose of game delivery and outcome verification. These studios are not permitted to use this data for independent marketing or profiling purposes.

6.3 Legal & Regulatory Disclosure

567bet may be required to disclose personal data to law enforcement agencies, regulatory authorities, courts, or other government bodies where required by applicable law, a valid legal order, or where disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity. In such cases, 567bet will disclose only the minimum data necessary to satisfy the legal requirement.

6.4 Business Transfers

In the event that 567bet undergoes a corporate restructuring, merger, acquisition, or transfer of assets, personal data held on the platform may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer that materially affects how their data is processed.

567bet uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session state, and gather analytics data that helps us improve our services. A cookie is a small text file placed on your device when you visit the platform. You can control cookie settings through your browser, though disabling certain essential cookies may affect the functionality of the platform.

The categories of cookies used by 567bet are as follows:

• Strictly Necessary Cookies: These are essential for the platform to function. They enable core features such as login session management, security token handling, and game state persistence. These cookies cannot be disabled without breaking core functionality.
• Performance & Analytics Cookies: These cookies collect aggregated, anonymised data about how visitors use the platform — such as which pages are visited most frequently, how long sessions last, and where errors occur. This data is used solely for platform improvement purposes.
• Functional Cookies: These cookies remember your preferences — such as your preferred language display, currency format, or game lobby layout — so that the platform can deliver a more personalised experience across visits.
• Marketing & Targeting Cookies: Where you have consented, these cookies track your activity on the platform and may be used to deliver promotional content relevant to your gaming interests. You may withdraw consent for marketing cookies at any time.

To manage or withdraw your consent for non-essential cookies, please adjust your browser settings or contact our support team directly. Note that withdrawing consent for performance or marketing cookies will not affect your ability to play games or transact on the platform.

567bet takes the security of your personal data seriously. We implement a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 567bet platform is encrypted using industry-standard SSL/TLS protocols. This protects your login credentials, financial data, and personal information in transit.
• Encrypted Data Storage: Sensitive data — including payment method details and identity documents — is stored in encrypted form on our secure servers. Encryption keys are managed separately from the encrypted data.
• Access Controls: Access to personal data within the 567bet organisation is restricted on a strict need-to-know basis. Staff and contractors who process personal data are subject to confidentiality obligations and receive regular training on data protection responsibilities.
• Intrusion Detection & Monitoring: Our infrastructure is continuously monitored for suspicious activity. Automated intrusion detection systems are in place to identify and respond to potential security incidents in real time.
• Regular Security Reviews: 567bet conducts periodic security assessments and reviews of its data handling practices to identify vulnerabilities and ensure that our security measures remain effective against evolving threats.

567bet retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Personal data associated with an active player account is retained for the entire duration of the account's existence, plus a minimum period after account closure as required for legal compliance.
• Transaction Records: Financial transaction records — including deposit and withdrawal history, payment method details, and associated KYC documentation — are retained for a minimum of five (5) years following the last transaction, in line with standard anti-money-laundering record-keeping requirements.
• KYC Documentation: Identity and address verification documents submitted by Players are retained for a minimum of five (5) years following the closure of the associated account.
• Support Communications: Chat transcripts and email correspondence with our support team are retained for a minimum of two (2) years from the date of the interaction.
• Technical & Usage Logs: Automated server logs and usage analytics data are retained for up to twelve (12) months, after which they are anonymised or deleted.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for aggregated statistical analysis.

567bet respects your rights in relation to your personal data. Depending on applicable law, you may be entitled to exercise the following rights in respect of the data we hold about you:

• Right of Access: You have the right to request a copy of the personal data that 567bet holds about you, together with information about how it is being used.
• Right to Rectification: If any personal data held by 567bet about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain details directly through your account dashboard.
• Right to Erasure: In certain circumstances, you have the right to request that 567bet delete the personal data it holds about you. This right is subject to limitations where retention is required by law (e.g., AML record-keeping obligations).
• Right to Restrict Processing: You may request that 567bet restricts the processing of your data in certain circumstances — for example, while you contest the accuracy of the data or while an objection to processing is being considered.
• Right to Data Portability: Where processing is based on your consent or on contract, and is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on our legitimate interests, including profiling for marketing or responsible gaming monitoring purposes. 567bet will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will acknowledge your request within five (5) business days and aim to fulfil verified requests within thirty (30) calendar days. We may need to verify your identity before processing a privacy rights request to prevent unauthorised access to another person's data.

The 567bet platform integrates with a number of third-party services in order to deliver its full range of features. While 567bet takes care to select reputable partners who apply strong data protection standards, please be aware that the privacy practices of third-party service providers are governed by their own privacy policies, not this one.

Third-party integrations present on the 567bet platform include:

• Game Providers: Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and other accredited studios deliver live casino and RNG game content through embedded game clients. These clients may collect session data for game integrity purposes.
• Payment Gateways: bKash, Nagad, Rocket, and Upay process payment transactions on their own infrastructure. Payment data entered into their interfaces is governed by the respective provider's privacy policy.
• Live Chat Support: Our customer support live chat tool may be operated by a third-party support platform. Chat conversations are stored in accordance with our data retention policy, and the platform provider is contractually bound to protect conversation data.

567bet does not control the content or privacy practices of third-party providers and is not responsible for their data handling. We encourage you to review the privacy policies of any third-party service you interact with through the platform.

If you are a parent or guardian and believe that a person under the age of 18 in your care has registered an account with 567bet or submitted personal data to our platform, please contact our support team immediately at [email protected]. We will investigate and take appropriate action as a matter of priority.

567bet employs age verification as part of its KYC process to detect and prevent underage registration. Any attempt by a minor to circumvent our age verification controls is a serious breach of our Terms & Conditions and will result in permanent account closure and forfeiture of any deposited funds in accordance with our Terms.

567bet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable law, or regulatory guidance. When we make material changes to this Policy, we will notify registered players by displaying a prominent notice on the platform or by sending a communication to your registered email address.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of the 567bet platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes.

If any amendment to this Policy materially reduces your privacy rights or changes how we process data in a way that requires fresh consent, we will seek your active consent before implementing the change for your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data that 567bet holds about you, please contact us using the details below. Our support team will direct your enquiry to the appropriate person and respond as promptly as possible.

For privacy rights requests (access, erasure, rectification, etc.), please clearly state "Privacy Rights Request" in your initial message so that it can be prioritised and directed correctly. We may ask you to verify your identity before processing the request. Please also review our Terms & Conditions and Responsible Gaming pages for additional policies that govern your use of the 567bet platform.